At NEW SENS, we want you to be completely satisfied with your purchase. Please review our refund policy below.
We accept returns within 30 days of purchase for unopened and unused products in their original packaging. Due to the nature of skincare products, we cannot accept returns of opened or used items for hygiene and safety reasons.
Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us with details and photos of the defect or damage.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you receive a damaged or defective product, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs.
To initiate a return, please contact us with your order number and reason for return. We will provide you with return instructions and a return authorization if applicable.
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us.
Email us at hi@newsensofficial.com